Welcome

Welcome to the webshop of Kind Rebel. Please read carefully the following terms and conditions that apply to the use and purchase of products through our website. By placing an order, you agree to our terms and conditions along with our Privacy Policy.

Article 1: Definitions

In the context of these general terms and conditions, the following definitions apply:

Agreement: an agreement in which the consumer acquires products, digital content and/or services within the framework of a distance contract and these goods, digital content and/or services are supplied by the entrepreneur or by a third party on the basis of an agreement between them. third party and the entrepreneur.

Reflection period: the period within which the consumer can make use of his right of withdrawal.

Consumer: the natural person who does not act in the exercise of a profession or business and who enters into a distance contract with the entrepreneur.

Day: a calendar day.

Duration transaction: a distance contract with regard to a series of products and/or services, the delivery and/or purchase obligation of which is spread over time.

Durable data carrier: any means that enables the consumer or entrepreneur to store information addressed to him personally in a way that allows future consultation and unaltered reproduction of the stored information.

Right of withdrawal: the option for the consumer to cancel the distance contract within the cooling-off period.

Model form: the model form for withdrawal that the entrepreneur makes available and that a consumer can fill in when he wants to make use of his right of withdrawal. See Appendix I.

Entrepreneur: the natural or legal person who offers products and/or services to consumers at a distance.

Website: the website of the entrepreneur as referred to in Article 2.

Distance contract: an agreement within the framework of a system organized by the entrepreneur for the distance sale of products and/or services, up to and including the conclusion of the agreement, which makes use of one or more techniques for distance communication.

Technique for distance communication: means that can be used for concluding an agreement, without the consumer and entrepreneur meeting simultaneously in the same room

Conditions: the subject of this document.

Article 2: Identity of the entrepreneur

Brand Name: Kind Rebel

Article 3: Applicability

These general terms and conditions apply to every offer from the entrepreneur and to every distance contract concluded between the entrepreneur and the consumer.

The text of these general terms and conditions is made available to the consumer before the distance contract is concluded. If this is not reasonably possible, the entrepreneur will indicate, before the distance contract is concluded, how applicable general terms and conditions can be viewed and make them available to the consumer free of charge on request.

If the distance contract is concluded electronically, notwithstanding the previous paragraph and before the distance contract is concluded, the text of these general terms and conditions can be made available to the consumer electronically in such a way that the consumer can can be stored in a simple way on a durable data carrier. If this is not reasonably possible, before the distance contract is concluded, it will be indicated where the general terms and conditions can be consulted electronically and that they will be sent free of charge at the request of the consumer electronically or otherwise.

If, in addition to these general terms and conditions, specific product or service conditions also apply, the second and third paragraphs apply mutatis mutandis and the consumer can always invoke the applicable provision that is most favorable to him in the event of conflicting general terms and conditions.

Article 4: Offers

If an offer has a limited period of validity or is made subject to conditions, this will be explicitly stated in the offer. 

The offer is without obligation. The entrepreneur is entitled to change and adjust the offer.

The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to allow a proper assessment of the offer by the consumer. If the entrepreneur uses images, these are a true representation of the products and/or services offered. Obvious mistakes or obvious errors in the offer are not binding on the entrepreneur.

All images, specifications and data in the offer are indicative and cannot give rise to compensation or dissolution of the agreement.

Images accompanying products are a true representation of the products offered. The entrepreneur cannot guarantee that the colors depicted exactly match the actual colors of the product.

Each offer contains such information that it is clear to the customer what rights and obligations are attached to the acceptance of the offer. This concerns in particular:

the prices include taxes.

the shipping costs (if applicable).

the manner in which the agreement will be concluded and which actions are required for this.

whether or not the right of withdrawal applies.

the method of payment, delivery and execution of the agreement.

the term for acceptance of the offer, or the term within which the entrepreneur guarantees the price.

the rate for distance communication if the costs of using the technology for distance communication are calculated on a basis other than the regular base rate for the means of communication used.

whether the agreement will be archived after its conclusion and, if so, how it can be consulted by the consumer.

the way in which the consumer, before concluding the agreement, can check and, if desired, restore the data provided by him in the context of the agreement.

any other languages ​​in which, in addition to Dutch, the agreement can be concluded.

the codes of conduct to which the entrepreneur is subject and the way in which the consumer can consult these codes of conduct electronically.

the minimum duration of the distance contract in the case of a long-term transaction.

Article 5: Agreement

Subject to the provisions of Article 4, the agreement is concluded at the time of acceptance by the consumer of the offer as well as at the time of compliance with the associated conditions.

If the consumer has accepted the offer electronically, the entrepreneur will immediately confirm receipt of the acceptance of the offer electronically. As long as the receipt of this acceptance has not been confirmed by the entrepreneur, the consumer can dissolve the agreement.

If the agreement is concluded electronically, the entrepreneur will take appropriate technical and organizational measures to secure the electronic transfer of data and ensure a safe web environment. If the consumer can pay electronically, the entrepreneur will take appropriate security measures. The entrepreneur can inform himself - within legal frameworks - whether the consumer can meet his payment obligations, as well as all those facts and factors that are important for a responsible conclusion of the distance contract. This means that the entrepreneur is entitled to check the personal information provided by the consumer. If, on the basis of this investigation, the entrepreneur has good reasons not to enter into the agreement, he is entitled to refuse an order or request with reasons, or to attach special conditions to the execution.

At the latest when the product, service or digital content is delivered, the entrepreneur will make the following information available to the consumer, in writing or in such a way that it can be stored by the consumer in an accessible manner on a durable data carrier:

the visiting address of the establishment of the entrepreneur, which the consumer can rely on in case of complaints. the conditions under which and the manner in which the consumer can make use of the right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal the information about guarantees and existing after-sales service

the total price including all taxes of the product, service or digital content; if applicable, the costs of delivery and the method of payment, delivery or performance of the distance contract

the requirements for terminating the agreement if the agreement has a duration of is more than one year or of indefinite duration if the consumer can make use of his right of withdrawal, the return form for withdrawal. n the case of a long-term transaction, the provisions in the previous paragraph only apply to the first delivery.

Article 6: Withdrawal

When purchasing products, the consumer has the option to dissolve the agreement without stating reasons during 14 days. This reflection period starts on the day after receipt of the product by the consumer or a representative designated by the consumer in advance and made known to the entrepreneur.

During the cooling-off period, the consumer will handle the product and the packaging with care. He will only unpack or use the product to the extent necessary to assess whether he wishes to keep the product. If he makes use of his right of withdrawal, he will return the product with all accessories supplied and - if reasonably possible - in the original condition and packaging to the entrepreneur, in accordance with the reasonable and clear instructions provided by the entrepreneur:

- the item is in its original condition

- the item is unworn, unwashed and odorless

-the article has no damage(s); we do not guarantee buttons

Please contact us via anne@kindrebel.nl, after which you will receive a contact form on which you can indicate which article it concerns. You will also find the return address here.

Please return returned items with an invoice. If the item is returned within 14 days, you will receive the purchase amount within 14 days (excluding shipping and return costs). Return costs are for the customer.

If the consumer wishes to make use of his right of withdrawal, he is obliged to make this known to the entrepreneur within 14 days of receipt of the product. The consumer must make this known by means of the model form. After the consumer has indicated that he wishes to make use of his right of withdrawal, the customer must return the product within 14 days. The consumer must prove that the delivered goods have been returned on time, for example by means of proof of shipment.

If the customer has not made it known within the cooling-off period that he wishes to make use of his right of withdrawal - or wishes to make use of the right of withdrawal after the expiry of the periods referred to in paragraphs 2 and 3 - the product is not returned to the entrepreneur in accordance with the applicable conditions. returned. This means that the purchase is irrevocable and therefore final.

All purchases of discounted products are final and cannot be refunded or returned. Neither the reflection period nor the right of withdrawal apply to distance contracts relating to the sale of discounted products.

Article 7: Costs in connection with withdrawal

If the consumer makes use of his right of withdrawal, the costs of returning the goods concerned will be borne by the consumer.

If the consumer has paid an amount for the relevant good or goods, the entrepreneur will refund this amount as soon as possible, but no later than 14 days after withdrawal, provided that:

the product has already been returned by the entrepreneur or conclusive proof of complete return can be submitted. The provisions of article 6 apply to returned items.

Article 8: Exclusion of the right of withdrawal

The entrepreneur can exclude the consumer's right of withdrawal for products described in paragraph 2 of Article 8. However, the exclusion of the right of withdrawal only applies if the entrepreneur clearly states this before concluding the agreement with regard to the offer.

Exclusion of the right of withdrawal is only possible for products that have been created by the entrepreneur in accordance with the consumer's specifications, such as products that are tailor-made which are clearly personal in nature. which by their nature cannot be returned.

Article 9: Prices

The prices stated on the website include VAT (21%) and exclude shipping costs.

The entrepreneur cannot be held liable for incorrectly stated prices, for example as a result of input or printing errors. No rights can be derived from incorrect price information. Special offers are clearly stated on the website and remain valid if stocks last within the specifications of the relevant offer.

The entrepreneur is entitled to adjust the prices on his webshop at any time. In the event of a price change, no changes will be made to the prices of orders already paid and/or produced. These orders will be executed at the prices agreed upon when the distance contract was concluded.

During the period of validity stated in the offer, the prices of the products and/or services offered cannot be increased, except for price changes as a result of changes in VAT rates.

Contrary to the previous paragraph, the entrepreneur can offer products or services whose prices are subject to fluctuations in the financial market and over which the entrepreneur has no influence, with variable prices. The link to fluctuations and the fact that any prices mentioned are target prices are stated in the offer.

All shipments to destinations outside the EU may be subject to import duties and taxes, which are levied by the importing country upon arrival in the destination country. All applicable duties, taxes and any additional charges for customs clearance are the responsibility of the consumer.

Article 10: Compliance with an agreement and additional guarantee

The entrepreneur guarantees that the products and/or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of reliability and/or usability and the legal provisions existing on the date of the conclusion of the agreement or government regulations.

An extra guarantee provided by the entrepreneur, his supplier, manufacturer or importer never limits the legal rights and claims that the consumer can assert against the entrepreneur under the agreement if the entrepreneur has failed to fulfill his part of the agreement.

An additional guarantee is understood to mean any commitment by the entrepreneur, his supplier, importer or producer whereby the latter grants the consumer certain rights or claims that go beyond what is required by law in the event that he has failed to fulfill his part of the contract. agreement.

Article 11: Delivery and execution

The entrepreneur will take the greatest possible care when receiving, when executing orders for products and when assessing applications for the provision of services.

The place of delivery is the address that the consumer has made known to the entrepreneur.

With due observance of what is stated in these general terms and conditions, the entrepreneur will execute accepted orders expeditiously but at the latest within 30 days, unless a different delivery period has been agreed. If the delivery is delayed, or if an order cannot or only partially be executed, the consumer will be notified of this no later than 30 days after he has placed the order. Where appropriate, the consumer has the right to dissolve the agreement without costs.

After dissolution in accordance with the previous paragraph, the entrepreneur will immediately refund the amount that the consumer has paid.

The risk of damage and/or loss of products rests with the entrepreneur until the moment of delivery to the consumer or to his pre-designated representative, unless expressly agreed otherwise.

Article 12: Duration Transactions - Duration, Termination and Extension

1. If the consumer wishes to make use of his right of withdrawal, he must make this known to the entrepreneur within the reflection period by means of the model form that will be sent by email to info@leroyaumedesmoutons.com (see refund policy).

The consumer must return or hand over the product to (an authorized representative of) the entrepreneur as soon as possible, but in any case within 14 days from the day following the notification referred to in paragraph 1.

The consumer returns the product with all accessories supplied, if reasonably possible in the original condition and packaging, and in accordance with the reasonable and clear instructions provided by the entrepreneur.

The consumer bears the risk and the burden of proof of a correct and timely exercise of the right of withdrawal.

Article 13: Payment

Insofar as not provided otherwise in the agreement or additional conditions, the amounts owed by the consumer must be paid within 14 days after the start of the cooling-off period or, in the absence of a cooling-off period, within 14 days after the conclusion of the agreement. In the case of an agreement to provide a service, this period starts on the day after the consumer has received confirmation of the agreement.

The consumer has the obligation to immediately report inaccuracies in the payment details provided or stated to the entrepreneur.

In the event of non-payment by the consumer, the entrepreneur has the right, subject to legal restrictions, to charge the reasonable costs made known to the consumer in advance.

For international orders (outside the EU), the consumer is responsible for the payment of duties and taxes.

Article 14: Complaints procedure

The entrepreneur has a sufficiently publicized complaints procedure and handles the complaint in accordance with this complaints procedure.

Complaints about the implementation of the agreement must be submitted clearly and fully described to the entrepreneur within 7 days, after the consumer has discovered the defects.

Complaints submitted to the entrepreneur will be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeable longer processing time, the entrepreneur will answer within the period of 14 days with a notice of receipt and an indication when the consumer can expect a more detailed answer.

A complaint about a product, service or the service of the entrepreneur can also be submitted by electronic mail. The consumer must in any case give the entrepreneur a period of 4 weeks to resolve the complaint in mutual consultation. After this term, a dispute arises that is subject to the dispute settlement procedure.

In case of complaints, a consumer must first contact the entrepreneur. If this does not lead to a solution, the consumer has the option of turning to a certified Alternative Dispute Resolution (ADR) organization. The decision of the relevant committee is binding and both the entrepreneur and the consumer agree with this binding decision. There are costs associated with submitting a dispute to this disputes committee, which the consumer must pay to the relevant committee. It is also possible to register complaints via the European ODR platform (http://ec.europa.eu/odr).

A complaint does not suspend the entrepreneur's obligations, unless the entrepreneur indicates otherwise in writing.

If a complaint is found to be justified by the entrepreneur, he or she will replace or repair the products free of charge.

Article 15: Force majeure

Force majeure is understood to mean: any circumstance independent of the direct influence of the entrepreneur or reasonably unforeseeable circumstance, as a result of which the entrepreneur is temporarily or permanently prevented from fulfilling his obligations. Such circumstances include: restrictive government measures, mobilization, war, threat of war, revolution, strike, seizure, seizure, special weather conditions, transport difficulties or total or partial default of third parties whose services are used.In the event of force majeure, the entrepreneur has the right, at the discretion of the entrepreneur, to suspend the fulfillment of his obligations towards the consumer, including the full or partial dissolution of the agreement, without judicial intervention and free from his obligation to pay. or compensation.

Article 16: Competence

Additional provisions or provisions that deviate from these general terms and conditions may not be to the detriment of the consumer and must be recorded in writing or in such a way that they can be stored by the consumer in an accessible manner on a durable data carrier.

Article 17: Additional or different provisions

Additional provisions or provisions that deviate from these general terms and conditions may not be to the detriment of the consumer and must be recorded in writing or in such a way that they can be stored by the consumer in an accessible manner on a durable data carrier.

Article 18. Liability

1. Any liability of the entrepreneur and the products of the entrepreneur for all damage, of whatever nature, direct or indirect, is excluded. The entrepreneur is also not liable for damage caused by third parties during the execution of the agreement.

2. The entrepreneur accepts no liability for any damage resulting from the use and wearing of the products or details on the product (such as buttons) of the entrepreneur. Also Kind Rebel is not liable for any damage caused by incorrect washing (other than in care/wash label).

3. The entrepreneur's liability is always limited to a maximum of the amount of the purchase price of the relevant article.

4. For misunderstanding, deformity, delays or improper transmission of orders and communications as a result of the use of the Internet or any other means of communication in the traffic between you and the entrepreneur, or between the entrepreneur and third parties, insofar as it relates to the relationship between you and the entrepreneur, the entrepreneur is not liable, unless there is intent or gross negligence.